Technology Support for Students & Families

Parent Technology Help Desk

To support families who are working with their children during distance learning, Fairfax County Public Schools has launched a new Parent Technology Help Desk. The number is 1-833-921-3277 (833-921-FCPS). It will be answered by staff 7 a.m.to 11 p.m., seven days a week. If the help desk is unable to solve the issue on the phone with the parent or guardian, they will enter a ticket on the parent’s behalf and the request for help will be transferred to the appropriate FCPS team. *Parents or guardians who need help in a language other than English should let help desk staff know, and a interpreter will join them on the line.

Parent and Student IT Portal 

Experiencing Technology Issues, both students and parents/guardians can submit an online help request for technical assistance. 

Resources and Guides to Support Online Learning